Legal
Refund Policy
Our satisfaction guarantee and how to request a refund for our digital products.
1. Overview
At Galaxy Growth 10X LLC, customer satisfaction is one of our core values. This Refund Policy explains when and how you can request a refund for digital products and services purchased directly from us. This Policy is part of, and should be read together with, our Terms of Service.
2. Digital Products
Because our products are 100% digital and delivered immediately or shortly after purchase, we offer a 7-day satisfaction guarantee: if you are not satisfied with your purchase, you may request a full refund within 7 calendar days of the purchase date, unless a different guarantee period is expressly stated on the product's sales page — in which case the period stated on the sales page applies.
3. Subscriptions
- You may cancel a subscription at any time through your account or by contacting our support team.
- Cancellation stops future charges; access remains active until the end of the current billing period.
- Except where required by law or stated otherwise on the sales page, we do not provide partial refunds for unused time within a billing period.
4. How to Request a Refund
To request a refund, contact us within the guarantee period:
- Email: [email protected]
- Phone: +1 (307) 221-1394
- Or use the form on our Contact page.
Please include the name used at checkout, the purchase email, the product name and the order or transaction number. Our team typically responds within 2 business days.
5. Refund Processing
Approved refunds are issued to the original payment method. Depending on your bank or card issuer, funds may take 5–10 business days to appear on your statement after the refund is processed.
6. Exceptions
We reserve the right to decline refund requests in cases of:
- Requests made after the applicable guarantee period has expired.
- Fraud, abuse or violation of our Terms of Service.
- Repeated purchase-and-refund behavior indicating misuse of the guarantee.
Nothing in this Policy limits any rights you may have under applicable consumer protection laws.
7. Chargebacks
If you have any issue with a purchase, please contact us first — we resolve almost every case quickly and fairly. Initiating a chargeback without contacting us may delay the resolution of your request.
8. Contact
Galaxy Growth 10X LLC
525 Randall Ave Ste 100 - 1250
Cheyenne, WY 82001
United States
Phone: +1 (307) 221-1394
Email: [email protected]